The following are some of the most common questions concerning using the BDTS mail order:
Question #1:
A) Is it possible for me to buy tickets by mail order from Denmark, Switzerland, Canada, Germany, etc.?
B) If yes.... then are there any changes to your instructions published on the Internet?
C) Since it will take longer for my application to get to you, will that be a problem?
Answer:
A) Yes, one of the reason's we have set up this mail order system is to make it a little easier for "out of area" people to purchase tickets to Bob Dylan concert's that are far from home.
B) The only real change's are that if you are out of the United States you will need to obtain "International Postal Reply Vouchers" for your return envelope postage, and if a Postal Money Order is not available you must use a Certified Bank Draft from a bank with a branch in the United States. It must be in U.S. dollars.
C) No, because in most cases we won't even start filling order for at least 5 days to insure that all orders have time to get to us.Question #2:
I went to obtain a money order today in Manhattan and although I went to a Western Union money order store they informed me they only had Travelers Money Orders.
Answer:
Our preference is that you use Postal Money Orders whenever possible, although Travelers Money Orders from Western Union are okay, too.Question #3:
What size is a number 10 envelope?"
Answer: It's between a 9 and 11...
Oh, alright it measures approximately 9 & 1/2" by 4 & 1/8".Question #4: How do I find out the mail order on-sale dates and prices for the upcoming Bob Dylan concerts?
Answer:
All of that information plus outlet on-sale dates will be announced on bobdylan.com so I would suggest checking it out at least once a day.Question #5:
How soon will a person know whether he or she was fortunate to have their ticket order selected for the MSG shows?
Answer:
The best thing to do is to check the Mail Order Status Page for updates.Question #6:
Has any policy been formulated as to splitting orders if demand is too great to fill the entire order. Say someone wants tickets to all five NY shows but only three shows are available??
Answer:
Excellent question! We are going to assume that a person would rather go to some concerts as opposed to none. So if a person orders tickets for all 5 Dylan/Morrison concerts and we only have tickets for two of them, we will send out tickets for the two shows plus a refund for the difference.Question #7:
Will phone numbers and on sale dates for ticket sales be posted on the web site for all concerts regardless of mail order?
Answer:
Yes. bobdylan.com hopes to be your first stop on the internet for current and upcoming information concerning Bob Dylan.Question #8:
A) Is there going to be a hotline number to call to confirm that individual mail orders have been filled and tickets have been mailed out.
B) It seems like with Grateful Dead mail order you could call and check on your mail order before Ticketmaster and local on sale dates to find out if your order was filled and if not you could make preparations for traditional ticket sales options.
Answer:
A) At this point we don't have a Customer Service phone number, but we hope to have one within a few weeks. So, for now email is the best way to find out. If you email us a question we will TRY to get back to you within 48 hours, although patience is a virtue!.
B) BDTS is being set up by Steven Marcus who helped start Grateful Dead Ticket Sales in 1983 and continued to manage it up until The Dead decided to stop touring in 1995 after Jerry Garcia's death. So expect the same attention to detail that you received from Grateful Dead Ticket Sales.Question #9:
Please clarify the part about writing on the outside of your order a list of concerts and number of tickets you want to each. I'm assuming this should be written somewhere on the front of the envelope between the return address and the main address.
Answer:
Front or back is fine.Question #10:
For registered mail, the fee is $7 per order, and I'm assuming that postage and envelope should be furnished as previously described.
Answer:
Yes, you must still provide a self-addressed, stamped envelope for orders sent back by registered mail.Question #11:
If I ask for the best 2 tickets for either the 16th, 17th or the 18th will that just freak some poor ticket processor out? I'd like a shot at getting something in one of the front sections and am only ordering 2 tickets for 1 night.....
Answer:
Our allotment of tickets is very limited. For the Dylan/Morrison concerts all of our tickets are located in the 100 and 200 sections. None of our tickets are bad. If you ask for specific seats and we don't have them then we will not fill your order. If you write "Anything" on your order you will get the best seats that we have at the time we get to your order. You can also state seats that you will ***NOT*** accept.Question #12:
Your service sounds good, but why don't you accept Express Mail? If we're ordering from out of town and want to make the deadline, and you accept regular mail, what's the difference? Perhaps you should change your policy.
Answer:
Normally we don't accept Express Mail or DHL, Federal Express because we fill orders by the postmark on the order to us, NOT by the date that we receive the order. Also, it doesn't matter if your order has a 9:00 a.m. postmark or an 11:00 p.m. postmark, because we go by the date not the time. On the rare occasions that we will accept Express Mail, etc., it will be posted on the Mail Order Status Page.Question #13:
Do ticket orders postmarked the first mail-in-date get better seat locations than those postmarked later?
Answer:
Yes. We fill orders on a first come, first served basis by postmark. Not by when we receive the orders. Orders postmarked the first mail in date is for a concert will be filled first. In the event that we get more orders postmarked the first mail-in-date than we have tickets, then orders will be filled on a "Random Selection Basis" from all orders with the first mail-in-date postmark.Question #14:
What does "Random Selection Basis" mean?
Answer:
It means that basically we do a lottery from the first mail in date, but non-state sanctioned lotteries are illegal in California so we have to call it "Random Selection" So, we put all orders from the first possible postmarked mail in date into one bin and randomly pick out orders to be filled.Question #15:
When you say "BDTS-(name of the city for this order) What do you mean?
Answer: BDTS stands for Bob Dylan Ticket Sales, but what it all means is that you put the following on the outside of your order and on the money order; "BDTS-NYC". If the order is for the New York City concerts. If you were ordering tickets for a concert or concerts at The Roxy in Atlanta, you would write "BDTS- Atlanta" or "BDTS-Roxy" on the outside of your order.Question #16:
On Friday, I saw a magnificent Bob Dylan concert! I was surfin' the net this am and bumped into your site. If and when BD comes back to Central Ohio, should I order ticks via your site? Naturally, I want the best seats available and was disappointed with what I got via Ticketmaster (1st in line on first day)...
Answer:
You are more than welcome to do so, while we will only have very limited tickets, normally they will be mostly the best seats that are available.
Steven Marcus
Kati Shuman
Bob Dylan Ticket Sales
c/o Eye Candy Promotions
Email: BDTS@levity.com
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