Quality Management,
Knowledge Management,
and Training Links... and More
Here we provide a long list of annotated links to world wide web sites on quality management, training, and other useful Internet material. You'll also find a guide to quality and training-related discussion lists and how you can become a subscriber.
Categories of Links
Quality Management
ISO-Related Topics
Publishers of Quality Materials
Organizations
Knowledge Management
Training and Performance
Other Useful Sites
Discussion Lists
QUALITY MANAGEMENT
The Agility Forum
This is the site of the Agility Forum. It includes extensive information and resources on this important topic. It includes a free monthly e-zine (electronic magazine) and the Agility Knowledge Base, a for-pay service with case studies, conference papers, and profiles of agility and research projects. This is a very complete site on this subject.
Agile and Advanced Manufacturing
This page on the excellent Quality Resources Online site consists of more than a dozen links to sites relevant to agile manufacturing. A good place to start.
American Productivity and Quality Center
This is the "International Benchmarking Clearinghouse," focusing on benchmarking and the development of best practices. It offers training and other resources in such areas as benchmarking, knowledge management, measurement, customer satisfaction, and productivity. The site includes articles from the Center's magazine Continuous Journey.
Arizona State University TQ Resources Pages
The resources here include a continuous improvement glossary, a tool application matrix, and details on basic and MP tools.
The Benchmarking Exchange
TBE is primarily for members only, but visitors can get a free 30-day trial "subscription" to the world's largest and most comprehensive benchmarking, quality and process improvement, and knowledge management network.
Business Process Reengineering Learning Center
ProSci provides articles, tool kits, information on consultants and other resources, and addresses for BPR mailing lists.
A Business Researcher's Interests
Although this may not be "The Ultimate Business Management and Technology Resource," as it's labeled, this site provides very useful links and search capabilities. The emphasis seems to be on topics dealing with information management.
The Deming Cooperative
A little of everything at this site: users groups, conferences, seminars, workshops, information on books by or about Deming, videos and training materials, and contacts and consultants.
The Deming Electronic Network
The site was established "to foster understanding of the Deming System of Profound Knowledge to advance commerce, prosperity, and peace." The DEN is a communications infrastructure for the W. Edwards Deming Institute (WEDI) and its board of directors, but operates independently. It includes lots of articles and essays related to Deming's approach to management.
Department of Navy Total Quality Leadership Office
This page includes a complete overview of how TQL is being implemented in the U.S. Navy. Lots of good information for people in the Navy or dealing with the Navy. Ideas and initiatives being taken by the Navy have many nonmilitary applications.
Design for Competitive Advantage
This site provides information on total quality control and a variety of technologies: business, cost, engineering, human, mathematical, quality, and system.
Euroqual
This site is "The Source for Information on European Quality." It covers a broad range of quality-related issues in an easily accessible, user-friendly format, featuring an interactive network of on-line databases. Free registration is required.
The Expert Marketplace
"This Ultimate Resource for Consulting Services," this site claims to list more than 200,000 firms. There are also business case studies and articles on business improvement. It's for members only, but membership is free.
Krister Forsberg's Quality Management Principles
This site contains information, essays, and several dozen links related to ISO and quality around the globe.
The Healthcare Quality Assessment Page
This page is maintained by a consultant, but it includes a lot of good information and links, with special emphasis on the application of the Baldrige criteria to assessing the performance of healthcare organizations.
John Hunter's Webplace: Customer-Focused Continuous Improvement Site
This is a quirky, friendly place with a variety of useful links to many other quality- related sites. Also includes articles on TQM and lots of information on what's going on with TQM in many different contexts, with extensive topic-related book selections to reinforce learning.
Joint Commission on Accreditation of Healthcare Organizations
This is the site of the JCAHO, the major healthcare organization accrediting body. It emphasizes quality management practices and provides a variety of materials to help hospitals and clinics implement TQM. This site describes the organization and their various resources. A must if you are in the healthcare field.
Del Kimbler's Tool Tutorial Pages
Here you'll find detailed tutorials, a synopsis of seven quality control tools, and a case study overview.
Bob Willard's "LeaderAid!"
Identified as "Internet resources for leadership/management development," this site has good resources of interest to managers, including leadership and management, facilitation techniques, teams and teamwork, and the learning organization.
Learning-Org Dialog on Learning Organizations
This site is dedicated to Peter Senge's learning organization ideas and contains the archives of the Learning-Org discussion group, with all the postings organized by month and accessible by subject and author as well. Includes good basic information on learning organization concepts.
LogLink
A guide to more than 75,000 logistics, transportation, distribution, supply, maintenance, manufacturing, management, reliability, mathematics, business, and quality sites on the Web. Search by word, category (more than 200), and type of resource.
Malcolm Baldrige National Quality Award
Everything you could want to know about the Malcolm Baldrige National Quality Award and where you can find out more. Includes the criteria for awards in business, health care, and education that can be used as excellent internal auditing documents.
Gl enn Mazur's Quality Glossary
Most likely the best glossary in cyberspace for quality terms, this site takes advantage of hypertext technology to link to other sites for charts and examples. You'll want to bookmark this one.
Mr. Bill's Quality Bookmark Page
The purpose of this page is "to provide a bookmark page for, and information on, Internet resources relating to quality and continuous improvement." Lots of links to sites dealing with benchmarking, theory of constraints, ISO 9000, and project management, plus essays on selected topics.
National Committee for Quality Assurance
This is the home page of the National Committee for Quality Assurance, an independent, not-for-profit organization dedicated to assessing and reporting on the quality of managed care plans, including health maintenance organizations (HMOs). This site includes detailed information about this organization, about the performance of HMOs, and related matters.
National Performance Review/Reinventing Government
This site provides information on the progress of the initiative led by Vice President Gore. The site includes tools, examples, and links to various other government sites, primarily of interest to federal employees, but worth a visit for anybody.
The Pennsylvania State University Center for Quality and Planning
This is the information site for all quality initiatives at Penn State. If you are interested in TQM can be implemented at a major university, this is definitely worth visiting.
Product Data Management Information Center
Product data management is a subject and a process that is critical to the effective management of information to reduce cycle time, waste, and rework in manufacturing. This site includes extensive resources on this subject and visitors can sign up to regularly receive information. Lots of good stuff, including bibliographies, articles online, and links to other Web sites. If you are in manufacturing, definitely worth visiting.
The QFD Institute
This site has the descriptive subtitle "For the advancement of quality function deployment." It includes a reasonable amount of information about QFD events, application case studies, bibliographies and QFDI forums and master classes, plus a search engine. But if you wanted to find out what it is or how to use QFD by visiting the site, you would be disappointed.
Quality Management Links Collection Browser
This "experimental site" links to more than 150 quality management sites organized by topic.
The Quality Network
This site includes information on quality management, ISO 9000, environmental management, and safety management, along with many links to other sites dealing with issues related to quality management.
The Quality Online Forum
QOF is a service for members only, with a one-month free trial subscription available. Devoted to quality improvement and related issues, it contains a wide range of resources including bibliographies, book reviews, the full text of magazines and newsletters, video listings, demo software, catalogs, over 30 discussion groups, and an extensive events calendar.
Quality Resources Online
Run by Bill Casti and billed as "the largest no charge collection of Quality-related information, groups, discussion lists, and resources in Cyberspace," this site has it all. If you try only one Web site, this would probably be your best bet.
Quality World: The QA Dude's Site
This is perhaps the most comprehensive set of links available, with some 1880 links to at least 42 countries. Visitors can search for links by text, quality keyword, or country, or browse through all the sites. If you can't find the link you want here, it doesn't exist.
Sid Sytsma's Tool Pages
"The Quality Tools Cookbook" covers a wide range of traditional tools, with graphics and examples.
TQNet
Information on training, European associations, and links.
ISO-RELATED TOPICS
American National Standards Institute, ANSI Online
Everything you might want to know about ANSI and its many services, with information on courses and many other resources ANSI offers to help organizations develop and implement standards for measuring and maintaining consistency in processes and quality in outputs. Includes links to sites of international, regional, and national standards organizations.
International Organization for Standards, ISO Online
If you want to know about the organization that set and administers ISO 9000 standards and certification, this is a good place to get information, both for novices and those more experienced, and find out about resources offered. Not as complete as the ANSI site.
ISO Center
This site, hosted by SCS Engineers and ETI Corporation, is dedicated to ISO 9000 and 14000, including certification requirements and recommendations on implementing quality and environmental management systems.
ISO Easy
As the name suggests, this site takes an easy approach to ISO 9000, with some publications, a few links, and a little humor.
ISO 9000/QS-9000 Support Group
This organized group helps companies understand and become ISO-certified, including ISO 9000, QS 9000, and ISO 14000. There are good articles and good links. This might be the first site to check out if you're in ISO certification.
National Institute and Standards and Technology (NIST)
A very valuable site for any company seeking information on NIST resources for improving manufacturing processes. NIST-sponsored conferences and training programs on standards and technology-related matters are described here. NIST also administers the Malcolm Baldrige National Quality Award, so there's an internal link to information, including the criteria for business, health care, and education.
PUBLISHERS OF QUALITY MATERIALS
Lakewood Publications
Lakewood Publications publishes Training magazine and other training and management newsletters, magazines, and related materials. A good overview of what they have available.
Productivity Press
Productivity Press is one of the leading publishers of books dealing with quality management issues. You can browse their list of books by topic and order books through this site.
Quality Digest Magazine
This is the site for Quality Digest magazine, with information on subscribing, editorial guidelines, and on-line access to articles from previous issues. Also includes annotated links page.
Quality Magazine
This site includes lots of material from the magazine, including complete articles with figures.
ORGANIZATIONS
Association for Quality and Participation Lots of good stuff at this site on the association, its activities, and more. Worth visiting.
American Institute for Total Productive Maintenance
This site gives an overview of the AITPM, lists the benefits of joining the association, and includes a form for joining over the Internet.
American Society for Quality (formerly American Society for Quality Control)
This site lists ASQ services as well as a chat area and a quality forum area. Good information on ASQ and a wide range of quality topics.
American Society for Training and Development
This site is comprehensive, with links to other sites, articles from the ASTD magazine Training & Development, and other information related to performance and training issues, and there's an engine for searching the site.
APICS—The Performance Advantage
This is the site for APICS—The Performance Advantage, the magazine of the Educational Society for Resource Management (formerly the American Productivity and Inventory Control Society). It includes articles from the current edition of the magazine, links to other sites, and other useful information.
European Foundation for Quality Management
A good source for information about the European Quality Award in particular and European quality in general.
International Statistical Applications Institute
If you're into statistics, mark this site. Find out about ISAI conferences and short courses and follow the links to publications related to statistics.
KNOWLEDGE MANAGEMENT
Anbar Electronic Intelligence Management Library
This site allows searches of some 60,000 articles in more than 400 management journals, as well as book reviews and management courseware. There are also links to management sites and management journals around the world. Users can register for updates in any or all of 28 management subject areas. Subscribers can also order articles from this site.
Burton Knowledge Services
This site features “Knowledge Management and Innovation Conferences and Workshops” and a dozen links to knowledge management Web sites.
CIO
This site features CIO Magazine OnLine, “The Online Resource for IT and Business Decision Makers,” with full text of the current issue and archives of past issues.
Competitive Intelligence Guide
This site, maintained by Fuld & Company, a business intelligence consulting firm, features an index of more than 300 intelligence-related Internet sites and a collection of competitive intelligence success stories, along with tools to help companies organize and plan intelligence strategies.
The Complete Intranet Resource
This site features articles, white papers, case studies, a discussion list, a book list, a schedule of events, a directory of vendors and software sources, and links to other resources.
The Data Mine
The Data Mine provides information about Data Mining and Knowledge Discovery in Databases, also known as Knowledge Acquisition from Databases and Knowledge Discovery.
Data Mining URLs
This site presents a list of about 20 links to data mining sites.
Datamation
As of March 1998, Datamation ceased print publication, to go entirely on-line. Access to the monthly posting of new issues is restricted to PlugIn Datamation subscribers (no cost to subscribe), but other visitors can search or browse back issues and the Best of Datamation, quarterly blocks of issues.
The Delphi Group, Inc.
lthough primarily promoting the services of The Delphi Group, which launched the International Knowledge Management Executive Summit in 1998, this site offers visitors access to some free white papers. Delphi is one of the leading consulting companies in knowledge management.
European Benchmarking Consortium on Knowledge Management
The Web site features a forum for registered KMN members, with discussions organized around propositions and questions; the discussion threads are then organized into categories, around specific KM topics. Visitors may also access the KMN archives for position papers and reports.
Extranet: A Reference Page
This page is maintained by Kerstin Forsberg, who updates it monthly. It features definitions and introductions, articles, books, conferences and courses, discussions, and references—including some resources in Swedish.
FEND Enterprise Knowledge Development Agora
FEND, the Federation for Enterprise Knowledge Development, is a non-profit federation of leading companies and universities collaborating to research, develop, test, and disseminate materials. This site features an electronic bulletin board.
Global Knowledge
This site is intended to continue the global dialog on how to harness knowledge and information as tools of sustainable and equitable development, a dialog that began with Global Knowledge ‘97, the international conference on Knowledge for Development in the Information Age in June 1997.
Intellectual Capital: Web Page of Thomas A. Stewart
This site is dedicated to the book Intellectual Capital: The New Wealth of Organizations.
Intranet Journal
This on-line publication, “the Web’s #1 Intranet/Extranet Resource,” provides news, articles, opinions and advice, resources, a calendar of events, a library, a bookstore, a “tool shed,” and a discussion area—all with a search engine.
Intranet/Knowledge Management Resource Center
This site, established by a graduate student in business economics at Hohenheim University in Stuttgart, features resources discovered while writing his research thesis, focusing on integrating knowledge management philosophy with internet/intranet technology.
Jerry’s KM Library
Jerry Ash, chief consultant for Associated Professional Services, offers on this site links to what he considers the best articles and sites on knowledge management and business communication. Excellent coverage of the field.
Knowledge Connections: David Skyrme Associates
This site features I3 Update, a free briefing analyzing developments in the networked knowledge economy. (The I3 means intelligence, insight, innovation.) The publication is also available by e-mail. The site also contains articles from past issues related to knowledge management and business strategies, as well as a collection of links to other Web KM resources.
Knowledge Management Consortium
KMC was incorporated in December 1997 as a nonprofit organization to bring together organizations to develop a shared vision and common understanding about knowledge and knowledge management in the context of a knowledge economy. Among the resources being planned for KMC members are special interest groups, a newsletter, case studies, articles, a bibliography, and links to other knowledge management groups.
Knowledge Management Forum
KM Forum was established to promote a better understanding of knowledge management. The site and associated mailing list have been inactive for a while, but the founder was planning to transform and revitalize the forum in 1999.
Knowledge Management Server
The site, managed by Tom Davenport, offers a good bibliography, with some articles on KM and related subjects, and a resource review of products and organizations.
KPMG Nederland: Knowledge Management
This site features KM in Practice (cases) and best practices, two on-line assessment instruments (knowledge management and learning style), and a bibliography of books related to knowledge management.
The Official Intellectual Capital Home Page
Sponsored by the Institute for Intellectual Capital Research, this is a site for academic researchers and knowledge managers. It features an extensive list of references to intellectual capital and related topics (with Web links or ordering information), a list of prominent researchers and managers in the field, a list of software or other tools for identifying, measuring, and effectively managing intellectual capital, and a list of links to conferences, past and future.
Sveiby Knowledge Management
This site features Tango, a business simulation game to help managers manage knowledge and measure intangible assets. The Library links to more than 30 articles on knowledge management and related topics, most by Sveiby, and there are several interactive tools.
TRAINING AND PERFORMANCE
Academy of Human Resource Development
The Academy provides links to a variety of sites.
Adult Education & Distance Learner's Resource Center
This site includes a lot of very good information on distance education/learning, including substantial information on schools offering distance learning programs.
The Adult Education Network (AEDNET)
AEDNET publishes New Horizons in Adult Education, a refereed electronic journal, that you can check out at this site. You can also search through past issues of the journal and messages from the AEDNET discussion list.
Big Dog's Human Resource Development Page
This is an eclectic collection of resources, with links to other sites dealing broadly and specifically with training and related areas.
Business Process Reengineering Learning Center
ProSci provides articles, tool kits, information on consultants and other resources, and addresses for BPR mailing lists.
Center for the Study of Work Teams
This site features information on conferences, educational resources, research projects, the workteams newsletter, and the teamnet discussion list, as well as external papers and editorials, conference proceedings, and Web links.
Computer Training Network
The purpose of this site is to provide training managers and IT professionals an easy way to find computer education resources. You can locate trainers in several different ways, including by region, specific software product, or category of software.
Department of Labor Employment and Training Administration
The Training Technology Resource Center has lots of good stuff here, including articles on a wide variety of training, performance, and employment issues, plus other information and links.
Edge Training Systems, Inc.
This training consulting company provides information here about its products, including videos on workplace violence, sexual harassment, and diversity.
Educom
Educom is a nonprofit consortium of higher education institutions that facilitates the introduction, use, and access to and management of information resources in teaching, learning, scholarship, and research.
Edutech (Training Technologies and Learning)
This site is an overwhelming resource: search engines, indexes, links, and electronic journals, and more.
Facilitator Central
Professor Mark A. Fuller of the Hankamer School of Business at Baylor University runs this site, dedicated to facilitation training, conferences, and organizations.
HR 2000
This site presents assessment tools, HR discussion lists, Web links, software, and articles on training and development.
HR World
This site, an information service for human resource management, is primarily "for members only," but registration is free. It features forums, information, resources, and opportunities.
HRIM Mall
This site, "On-line Human Resources Systems and Services Guide," serves as a one-stop shopping center for human resources needs, featuring products and services, events, and links to associations and other HR Web sites.
Human Resources Network
This is the HR site for the Academy of Management, in the Center for Advanced Human Resources Studies at Cornell University. Includes HRNET electronic bulletin board and communication listserv.
Human Resource Professional's Gateway to the Internet
This site includes a good variety of links and information on HR material in general, but is less oriented toward training and performance management.
Human Resource Management Resources on the Internet
Also known as Ray's List of HRM Connections, this site includes several categories of links that can be useful, including publications, organizations, and lots of other materials.
International Association for Continuing Education and Training
This site mainly provides an overview of this association.
International Personnel Management Association Assessment Council
The IPMA is the main association for public personnel professionals, primarily those who work in federal, state, or local government. This page provides information on their assessment council and include links to other sites.
International Society for Performance Improvement
This site provides information on ISPI activities, conferences, and journal.
The Journal of Technology Education
This site is dedicated to this refereed electronic publication, distributed by the subscription list described above.
PC Trainers Gateway
This site includes various links to resources for training people in the use of PCs and software.
Personnel and Training Site
This site includes a listing of various resources available through Ethos PTC and links to various other training resources in the U.K.
Professional Society for Sales and Marketing Training
This site describes the society and includes some links to other training-related sites.
Resources for Distance Education
This site, hosted by Professor Charles Darling, of Capital Community-Technical College in Hartford, CT, with an emphasis on K-12 and postsecondary, provides information on discussion lists, distance education journals (including online), and distance education course providers.
Targeted Communication Management Training & Development Resource Page
This comprehensive and up-to-date site has all kinds of information and links to sites dealing with training issues, including a list of Internet discussion groups related to training and more than 130 non-commercial sites for I & D/HR professionals, plus an acronym glossary. The site also includes a Training and Development Virtual Bookstore, through which visitors can buy from Amazon Books.
The Tetra-Main Page
This quality management consulting company describes itself as developing leadership and management for economic quality centered upon the principles of Dr. W. Edwards Deming. This site includes information on the company's offerings, but also some articles and lots of links to other quality management sites.
Training and Development Via the Internet
This site includes a wide variety of articles, case studies, and links devoted to training on the Internet.
Training and Seminar Locator
Sponsored by the Education, Training and Development Resource Center for Business and Industry, this site includes data bases that allow you to search for events, products, and providers on many business topics.
Training Media Review
This newsletter site provides help for business training and management development, along with several search engines.
The Training Registry
This site provides information on training courses, providers, speakers, presenters, services for trainers, products, and books and other publications.
Training Supersite
Lakewood Publications, home of Training Magazine, hosts this "one-stop site for all your training and training development needs."
Web-Based Training Information Center
This site includes information on training via the Web: articles, tools, theory, style guides, events, and links to WBT sites.
Workforce Online
Formerly HR Headquarters, this site boasts "the world's largest database of seminars and conferences"-more than 150,000 training programs, allowing visitors to search and register.
OTHER USEFUL SITES
The Biz
Developed for people seeking UK-relevant business information, products, and sources.
The Copyright Website
This site provides real-world, practical, and relevant information on copyrighting written materials, music, or whatever.
The Dilbert Zone
We can learn a lot from Dilbert, if only not to take everything we do so seriously. This site features cartoons, information on Dilbert and his creator, and all kinds of stuff you can buy related to Dilbert.
Goal/QPC
Goal/QPC is a consulting, training, and publishing company, best known for the Memory Jogger pocket guides to quality tools and teams. This site provides a good overview of Goal/QPC products.
DISCUSSION LISTS
Here are several different e-mail discussion groups in three different categories, with links so you can subscribe from here.
Quality
ASQ-CSD (Customer-Supplier Division of ASQ)
message: subscribe asq-csd
majordomo@quality.org
ASQ-DCD (Design and Construction Division of ASQ)
message: subscribe asq-dcd
majordomo@quality.org
ASQ-MQD (Measurement Quality Division of ASQ)
message: subscribe asq-mqd
majordomo@quality.org
Malcolm Baldrige National Quality Award (quality awards: state, local, and
national)
message: subscribe baldrige
majordomo@quality.org
BPMI (business process management and improvement)
message: subscribe bpmi
majordomo@quality.org
BPR (business process reengineering)
message: join bpr firstname lastname
mailbase@mailbase.ac.uk
BRKTHR-L (breakthrough thinking)
message: subscribe brkthr-l firstname lastname
listserv@vm.usc.edu
CHANGE (initiating and sustaining changes in organizations)
message: subscribe change
majordomo@mindspring.com
ISO 25 (ISO Guide 25)
message: subscribe iso25
majordomo@quality.org
ISO 9000 (ISO 9000 standards)
message: subscribe iso9000 firstname lastname
listserv@listserv.nodak.edu
ISO 14000 (ISO 14000 standards)
message: subscribe iso14000
majordomo@quality.org
NoCows (all aspects of quality, with no sacred cows)
message: subscribe nocows
majordomo@quality.org
QFD-L (quality function deployment)
message: subscribe qfd-l
majordomo@quality.org
Quality (TQM in manufacturing and service industries)
message: subscribe quality firstname lastname
listserv@pucc.princeton.edu
Quality Management (all aspects of business and manufacturing improvements)
message: join quality-management firstname lastname
mailbase@mailbase.ac.uk
TQM (TQM, other continuous quality improvement issues, quality in general)
in subject line: subscribe (message: blank)
tqm.list-
request@deming.eng.clemson.edu
TQM-D(quality in manufacturing and service industries)
FUTUREWORK (realities created by globalization and technology)
HPOB-L (high-performance organizational behavior)
HR-OD-L (human resources and organizational development)
HRD-L (human resources development)
MGTDEV-L (management and executive development)
MOP-GROUP (measuring organizational performance)
NWAC-L (changing nature of work: National Workforce Assistance
Collaborative)
PI-L (performance improvement)
PSI (Performance Studies International)
SKILLNET (skills and standards)
TEAMNET-L (research on teams)
TRAINTECH (technology used in training)
TRDEV-L (training and development)
Customer Service
message: subscribe tqm-d
majordomo@quality.org
Training and Performance
CARDEVNET (organization career development issues network)
message: subscribe cardevnet
majordomo@world.std.com
message: subscribe futurework firstname lastname
listserv@csf.colorado.edu
message: subscribe hpob-l firstname lastname
listserv@vm.its.rpi.edu
message: subscribe hr-od-l firstname lastname
listserv@listserv.ksu.edu
message: subscribe hrd-l firstname lastname
majordomo@hr.trends.ca
message: subscribe mgtdev-l firstname lastname
listserv@miamiu.acs.muohio.edu
message: subscribe mop-group
majordomo@quality.org
message: subscribe nwac-l firstname lastname
listserv@lists.psu.edu
message: subscribe pi-l firstname lastname
listserv@uafsysb.uark.edu
message: join psi firstname lastname
mailbase@mailbase.ac.uk
message: subscribe skillnet firstname lastname
listproc@atsi.edu
message: subscribe teamnet-l
majordomo@mail.cas.unt.edu
message: subscribe traintech
majordomo@lucas.incen.doc.ca
message: subscribe trdev-l firstname lastname
listserv@lists.psu.edu
TNS Customer Service
message: subscribe customer-service
majordomo@mail.sdsu.edu
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