Chapter 1. Exercise: The Dilbert Zone
. This exercise helps readers (with lots of humor) contrast the difference between management fads and sound management behavior.Chapter 2. Exercise: The Quality Policy Gallery. Includes lots of mission statements designed to help readers understand the importance of culture in supporting effective management action.
Chapter 3. Exercise: Information on teamwork from the Department of Energy web site. This an informational site that includes a useful checklist of effective team behaviors.
Chapter 4. Exercise: All about Time Management. A site with ideas for better managing time, including links to related web locations.
Chapter 5. Exercise: How to be more creative. This site gives readers lots of creative techniques with some chances to apply what these techniques.
The Directed Creativity Site
Charles Cave's Creativity Site
(These sites were not referred to in the text, but the other two sites mentioned are no longer operating.)
Chapter 6. Exercise: The Poka-Yoke Page. The ideas here show how mistake proofing can make processes operate more efficiently and dramatically reduce mistakes that come from poor design of processes, tools, and methods.
Also check out this page prepared by John Grout: Poka-Yoke
Chapter 7. Exercise: Leadership IQ. This site includes a quiz to see how you would answer various questions dealing with leadership situations.
Here's another leadership quiz to check out: The Leader-Fulness Quiz
Chapter 8. Exercise: Thoughts on motivation. You'll find a lot of good ideas about the role of managers in influencing employee motivation at this site.
Chapter 9. Exercise: What's Dialogue site. This provides a good overview the nature of dialogue to bring people together to establish and achieve common goals.
Chapter 10. Exercise: The KPMG Ethics Site. You'll find an ethics exercise here that a supervisor might have to deal with. Other ethics sites to visit:
More on Ethics from KPMG
The Markkula Center for Applied Ethics at Santa Clara University
Chapter 11. Exercise: Work Style and Personal Style Personality Tests. Here's a chance to take a mini-personality test and see if you agree with its results. Then think about the validity of these in selecting new employees.
Chapter 12. Exercise: Feedback is Free. This is an article on how to give effective feedback to employees to improve performance.Also visit The Smartbiz Site for more information on performance issues for supervisors.
Chapter 13. Exercise: Weingarten Rights. This site, set up by the International Brotherhood of Electrical Workers, provides a review of the Weingarten rights, which spell out what a supervisor may do and not do in disciplining an employee who is a member of a union. Also check out the rest of the the IBEW site for other information about unions useful to supervisors.
Chapter 14. Exercise: The Qsoft Catalog. This site has a catalog of applications software that supervisors may use in managing and controlling work processes. Other sites to visit:
PQ Systems, which includes some demo SPC software.
Note: The Lotus and Netscape sites referred to in the text are no longer operating.
Chapter 15. Exercise: The Amazon.com Online Bookstore. Check out books on organizational change here by putting this topic into the Amazon.com search engine.
If one of these links doesn't work or you have any questions, write to John Woods, and we'll respond promptly.
