Gregory M. Bounds and John A. Woods
SUPERVISION is a new college textbook for first line management. It covers the topics you expect to see in a book on this subject—from planning and decision making to hiring, leading, and understanding labor relations. However, this text covers these subjects and every subject from a special perspective: the systems view.
The systems view isn't complicated. It emphasizes the fact that all organizations are systems. A system takes in a variety of inputs and through a series of interdependent processes and using feedback from the market, turns them into products and services that customers value. By starting from the understanding that organizations are systems, this means that the fundamental job of managers, especially supervisors, is to take actions that make system processes operate well and keep customers satisfied. Helping readers learn how to do this is what this book is about.
To help supervisors manage successfully, this book focuses on six recurring themes—all consistent with the systems view. They are:
Finally, we've also worked at making this book very readable. One reviewer says it's like having a friendly mentor on hand to help you understand the whats, whys, and hows of first line management. That captures it. It's easy reading, but it's not simple-minded. We've tried to explain things so that students will be able to take ownership and use them in their personal circumstances.
Table of Contents
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Here are two articles written by John Woods that you might find helpful and interesting in thinking about the systems view theme of this text.
Paradigms, Systems, and TQM
The Six Values of a Quality Culture
John Woods and CWL Publishing Enterprises has developed several other books that might also be of interest to you.
Links and other internet resources for those interested in applying the principles presented in SUPERVISION.
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