Quality Resources Page Featuring: Overview of The Quality Yearbook, 1999 Edition Link to Other books on quality by John Woods and Jim Cortada Link to Quotes on Quality Link to quality Web sites and discussion lists Links to Woods and Cortada articles on quality management The Quality Yearbook, 1999 Edition is the sixth edition of the standard reference to what's going on in the practice of quality management. The Quality Yearbook is an annual 800-page anthology and reference for people who want to keep up to date with the whats and hows of this approach to managing. In this edition, you'll find over 70 articles, both original and reprints from many sources covering every aspect of quality management from culture and leadership to process management and measurement to ISO 9000. Each edition also includes a reference section with lots of information for finding out more. In the table of contents just below, the green dot () indicates an original article written for The Quality Yearbook. CWL Publishing Enterprises is responsible for all production work on The Quality Yearbook. TABLE OF CONTENTS Part One. Background for Quality Classics in Quality Fundamentals of Scientific Management, Frederick Winslow Taylor The Foundation of the Theory of Constraints, Eliyahu M. Goldratt Quality Perspectives A Manager for the 21st Century, H. James Harrington Changing Concepts and Management of Quality Worldwide, Armand V. Feigenbaum Joseph Moses Juran, Daniel A. Wren and Ronald G. Greenwood Part Two. Quality by Industry MANUFACTURING SECTOR Innovative Infrastructure for Agile Manufacturers, John D. Kasarda and Dennis A. Rondinelli Wyandot: From Tragedy to Triumph, Charles E. Morris Reducing Defects by Designing for Manufacturability, Frances Compton Integrated Enterprise Proves Key to Flexible Manufacturing, S. Zafar Kamal Manufacturing Execution Systems Revisited, Doug Bartholomew SERVICES SECTOR Quality Determinants and Hospital Satisfaction, Sharon L. Oswald, Douglas E. Turner, Robin L. Snipes, and Daniel Butler Quantifying the Impact of Great Customer Service on Profitability, John Goodman PUBLIC SECTOR Government Total Quality Management: A Selective Commentary on Its Human Dimensions, with Special Reference to Its Downside, Patrick E. Connor Education Values for a Quality Culture in Educational Institutions, Julie Horine Why Quality Improvement in Higher Education? Ralph G. Lewis and Douglas H. Smith Does Higher Education Practice What It Teaches? Gary Vazzana, Duane Bachmann, and John Elfrink Part Three. Implementing Quality QUALITY TRANSFORMATION Planning Visionary Action: Strategic Processes in Fast-Cycle Environments, John C. Camillus, Richard T. Sessions, and Ron Webb Leadership A Little Leadership, Please? Michael E. McGill and John W. Slocum, Jr. The 47 Habits of Pretty Good Leaders, Peter R. Scholtes Leadership in Quality Organizations, Nancy Z. Dering Applying Emotional Intelligence in the Workplace, Robert K. Cooper Leading Others through a Crisis, Andrew J. DuBrin Plugging into the Power of Leadership Teams, Billie R. Day and Michael Moore Cultural Transformation Confronting the Paradoxes in a Total Quality Environment, Kenneth R. Thompson Quality Drives Trident's Success, Jennifer J. Laabs Five Conditions for High-Performance Cultures, W. Mathew Juechter, Caroline Fisher, and Randall J. Alford Knowledge Management Knowledge Sharing at Buckman Labs, Robert H. Buckman Successful Knowledge Management Projects, Thomas H. Davenport, David W. De Long, and Michael C. Beers Getting Smart about Knowledge Management, Laton McCartney Voice of the Customer Better Business?One Customer at a Time, Don Peppers and Martha Rogers Is Your Satisfaction Survey Creating Dissatisfied Customers? Terry Vavra The Customer Stops Here, Geoffrey Brewer WhatDoes Your Customer Really Want? Joan O. Fredericks and James M. Salter II A Practical Path to Customer Loyalty, Phil Bowden Teams and Teamwork The 10 Commandments of Team Leadership, Kenneth E. Hultman Conducting a Team Audit, Thomas R. Keen and Cherie N. Keen How to Link Personal Values with Team Values, Dennis T. Jaffe and Cynthia D. Scott Team Performance Measurement, Jack Zigon Systems Thinking/Learning Organizations Bringing Life to Organizational Change, Margaret J. Wheatley and Myron Kellner-Rogers Transforming Supply Chains into Value Webs, Philip P. Andrews and Jerome Hahn Communication Strategic Stories: How 3M Is Rewriting Business Planning, Gordon Shaw, Robert Brown, and Philip Bromiley Pillsbury's Recipe Is Candid Talk, Gillian Flynn Training Effective Training: Today's Competitive Weapon, Susan H. Tall and Laura J. Hall QUALITY TOOLS AND TECHNIQUES Process Management A Tutorial on Mistake-Proofing, John R. Grout and Brian T. Downs Continuous Process Improvement the Quick Step Way, Bernard J. Schroer, MelAdams, Steve Stewart, and Paul J. Componation Critical Factors of Effective Project Management, Svetlana J.K. Cicmil The Process Audit: Often Ignored but Never Insignificant, Sudhir Bafna In Spec and In Trouble, Donald J. Wheeler Maximizing Capacity Through Integrated Problem Solving, John Veleris and Jeff Park Digital Hammers and Electronic Nails: Tools of the Next Generation, Gregory H. Watson Measurement How Nonfinancial Performance Measures Are Used, Bonnie P. Stivers, Teresa Joyce Covin, Nancy Green Hall, and Steven W. Smalt Benchmarking Your Plant against TQM Best-Practices Plants, Hank Rogers Activity-Based Costing, John L. Eggers and Charles E. Bangert Jr. FUNCTIONAL PROCESSES Product and Service Innovation Rethinking R&D Can Transform a Company, John Teresko Supply Chain Management Enterprise- and Plant-Centric Scheduling, Eric Dullin A Practical Approach to Service-Supplier Certification, John O. Brown The Supply-Chain Paradox, John H. Sheridan Leverage Your Vendor Relationships and Enhance Your Bottom Line, Jonathan D. Casher and Robert H. Metzger Logistics Material Handling: Creating Quick Paths for Change, Fred Fenster Human Resources Quality Professionals Cope With Changing Roles, Melissa Larson The Re-enchantment of Work, Gail Dutton Betting Your Bonus on Quality, Melissa Larson Building a Self-Service Culture that Works, Samuel Greengard Information Technology At the Crossroads of Computing and Quality, James W. Cortada Making Information Technology Strategic, Victoria Griffith Partnering for Technology ROI, Maria Behan Finance and Accounting Using ABC to Determine the Cost of Servicing Customers, Michael Krupnicki and Thomas Tyson ABC: Why It's Tried and How It Succeeds, Kip R. Krumwiede Aligning TOC and ABC For Silkscreen Printing, Sidney J. Baxendale and Mahesh Gupta STANDARDS AND ASSESSMENTS ISO 9000 What Do You Expect from ISO 9000: Capability, Performance, or Satisfaction? George Q. Lofgren and Robert Peach Does ISO 9000 Have an Effect on Quality Management Practices? An International Empirical Study, S. Subba Rao, T.S. Ragu-Nathan, and Luis E. Solis U.S. Perspective Varies on ISO 14000, Mary Litsikas The Strategy of Marketing Quality: The Impact of ISO 9000, William A. Stimson Becoming an ISOholic, Holly Ann Suzik Part Four. Quality References A Library of the Best on Performance Measurements Quality Resources On-line '99 Directory of Magazines, Journals, and Newsletters That Cover Quality Directory of Domestic and International Quality Awards Quotes on Quality The 1998 Malcolm Baldrige National Quality Award Recipients Would you like to order a copy of The 1999 Quality Yearbook? Go here If you are interested in the effective management practices that TQM is all about, here are some other books by John Woods and Jim Cortada to check out: The 1999 ASTD Training and Performance Yearbook The Knowledge Management Yearbook 1999-2000 The Briefcase Books Series, six new books on basic management topics. QualiTrends: 7 Quality Secrets that Will Change Your Life The McGraw-Hill Encyclopedia of Quality Terms and Concepts Supervision, a college text with the theme of the "systems view" of organizations. TQM for Information Systems Management TQM for Sales and Marketing Management Ten Minute Guide to Teams and Teamwork Best Practices in Customer Service In The Quality Yearbook, we have recommended many different books useful in learning more about the theory and practice of managing for quality. To find out more, visit our virtual bookstore, where you can learn more about these books and where you can purchase them from the Amazon.com online bookstore. Every year in The Quality Yearbook, we include a section on quotes from many sources related, directly or indirectly, to many different aspects of managing and leading for quality. Click here for Quotes on managing and life. Links to Quality Management and Training Web Sites and Discussion Lists (lots of sites and lists pertaining to enlightened management and effective training) Articles on quality management issues from John Woods and Jim Cortada: The Six Values of a Quality Culture (an overview of the values consistent with the systems view of organizations and necessary to successfully implement quality management practices) Paradigms, Systems, and TQM (an insightful article on why the practices of quality management will always yield the best results for any organization) Why Best Practices: The Shortcut to Productivity and Results (how to identify and use best practices to quickly improve performance) CWL Publishing Enterprises 3010 Irvington Way Madison, WI 53713-3414 Phone: 608 273-3710 Fax: 608 274-4554 Comments, questions, suggestions? E-Mail CWLPubEnt@execpc.com Return to the CWL Publishing Enterprises Homepage