• TQM in General
• SPC and Other Quality Tools
• Teams
• Management and Leadership
• Customers and Great Customer Service
• ISO 9000 and Related Areas
• Benchmarking
• Organizational Transformation
• Miscellaneous

TQM in General

• James W. Cortada and John A. Woods, McGraw-Hill Encyclopedia of Quality Terms and Concepts
• Philip B. Crosby, Quality is Free: The Art of Making Quality Certain
• W. Edwards Deming, The New Economics for Industry, Government, Education, Second Edition
• W. Edwards Deming, Out of the Crisis
• Armand V. Feigenbaum, Total Quality Control, Third Edition, Revised
• H. James Harrington and James S. Harrington, Total Improvement Management
• John L. Hradesky, Total Quality Management Handbook
• V. Daniel Hunt, Quality Management for Government: A Guide to Federal, State, and Local Implementation
• William Lareau, American Samurai: A Warrior for the Coming Dark Ages of American Business
• George L. Miller and LaRue L. Krumm, The Whats, Whys, and Hows of Quality Improvement: A Guidebook for Continuous Improvement
• Shoji Shiba, Alan Graham, and David Walden, A New American TQM: Four Practical Revolutions in Management
• Mary Walton, The Deming Management Method

SPC and Other Quality Tools

• Yoji Akao, editor, Quality Function Deployment
• Michael Brassard and Diane Ritter, The Memory Jogger TM ^TM II: A Pocket Guide of Tools for Continuous Improvement and Effective Planning
• Dianne Galloway, Mapping Work Processes
• Lou Cohen, Quality Function Deployment: How to Make QFD Work for You
• H. James Harrington, Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
• Masaaki Imai, Kaizen: The Key to Japan's Competitive Success
• Masaaki Imai, Gemba Kaizen: A Commonsense, Low-Cost Approach to Management
• J.M. Juran and Frank M. Gryna, Juran's Quality Control Handbook, Fourth Edition
• Mary G. Leitnaker, Richard D. Sanders, and Cheryl Hild, The Power of Statistical Thinking: Improving Industrial Processes
• Robert H. Lochner and Joseph E. Matar, Designing for Quality: An Introduction to the Best of Taguchi and Western Methods of Statistical Experimental Design
• S. Marsh, J.W. Moran, S. Nakui, and G. Hoffherr, Facilitating and Training in Quality Function Deployment
• Peter Mears, Quality Improvement Tools & Techniques
• Eugene H. Melan, Process Management: Methods for Improving Products and Service
• Kazuo Ozeki and Tetsuichi Asaka, Handbook of Quality Tools: The Japanese Approach
• Hy Pitt, SPC for the Rest of Us: A Personal Path to Statistical Process Control
• Nancy R. Tague, The Quality Toolbox
• John Terninko, Step-by-Step QFD: Customer-Driven Product Design

Teams

• Stephen J. Frangos with Steven J. Bennett, Team Zebra: How 1500 Partners Revitalized Eastman Kodak's Black & White Film-Making Flow
• Jon R. Katzenbach and Douglas K. Smith, The Wisdom of Teams: Creating the High- Performance Organization
• Peter R. Scholtes, Brian L. Joiner, and Barbara J. Streibel, The Team Handbook
• John A. Woods, 10 Minute Guide to Teams and Teamwork

Management and Leadership

• Peter R. Scholtes, The Leader's Handbook
  
• Karl Albrecht, Service Within: Solving the Middle Management Leadership Crisis
• James C. Collins and Jerry I. Porras, Built to Last: Successful Habits of Visionary Companies
• Thomas H. Davenport and Laurence Prusak, Working Knowledge: How Organizations Manage What They Know
• J. Davidson Frame, Managing Projects in Organizations: How to Make the Best Use of Time, Techniques, and People
• Brian L. Joiner, Fourth Generation Management: The New Business Consciousness
• J.M. Juran, Juran on Leadership for Quality: An Executive Handbook
• David T. Kearns and David A. Nadler, Prophets in the Dark
• Charles C. Manz and Henry P. Sims, Jr., Business Without Bosses
• C. Dan McArthur and Larry Womack, Outcome Management
• Burt Nanus, Visionary Leadership: Creating a Compelling Sense of Direction for Your Organization
• Margaret J. Wheatley, Leadership and the New Science: Learning About Organization from an Orderly Universe

Customers and Great Customer Service

• Leonard L. Berry, On Great Service: A Framework for Action
• Earl Naumann and Kathleen Giel, Customer Satisfaction Measurement and Management
• B. Joseph Pine II, Mass Customization: The New Frontier in Business Competition
• Hal F. Rosenbluth and Diane McFerrin Peters, The Customer Comes Second
• Eberhard E. Scheuing and William F. Christopher, editors, The Service Quality Handbook
• Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry, Delivering Quality Service
• Ron Zemke with Dick Schaaf, The Service Edge

ISO 9000 and Related Areas

• H. James Harrington and Dwayne D. Mathers, ISO 9000 and Beyond: From Compliance to Performance Improvement

Benchmarking

• Christopher E. Bogan and Michael J. English, Benchmarking for Best Practices
• Jay W. Spechler, editor, Managing Quality in America's Most Admired Companies
• Gregory H. Watson, The Benchmarking Workbook: Adapting Best Practices for Performance Improvement
• Gregory H. Watson, Strategic Benchmarking: How to Rate Your Company's Performance Against the World's Best

Organizational Transformation

• Thomas H. Davenport, Process Innovation: Reengineering Work Through Information Technology
• Francis J. Gouillart and James N. Kelly, Transforming the Organization
• Michael Hammer and James Champy, Reengineering the Corporation: A Manifesto for Business Revolution
• Gerald Nadler and Shozo Hibino, Breakthrough Thinking: Why We Must Change the Way We Solve Problems and the Seven Principles to Achieve This
• James Brian Quinn, Intelligent Enterprise: A Knowledge and Service Based Paradigm for Business
• Richard J. Schonberger, Building A Chain of Customers: Linking Business Functions to Create the World Class Company
• Peter M. Senge, The Fifth Discipline: The Art and Practice of the Learning Organization

Miscellaneous

• Stephen R. Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
• Harry I. Forsha, Show Me: The Complete Guide to Storyboarding and Problem Solving
• Robert S. Kaplan and David P. Norton, The Balanced Scorecard: Translating Strategy Into Action
• Alfie Kohn, No Contest: The Case Against Competition
• Jack Stack, The Great Game of Business
• George Stalk, Jr. and Thomas M. Hout, Competing Against Time: How Time-Based Competition Is Reshaping Global Markets
• James P. Womack, Daniel T. Jones, and Daniel Roos, The Machine That Changed the World

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