Conflict and Creating Trust and Commitment (p. 330)
Delegation
After nine years as a staff accountant, Tony Roberts has just been promoted to a supervisor of the accounting department at Lexicon Dynamics. The first of the video segment shows Roberts inability to let go of the detail work; in the second part, he has grown into the superviory role and has learned how to delegate effectively.
After viewing each part of the video segment, answer the corresponding questions:
- How does Roberts's inability to delegate affect employees?
- Give some examples of how Roberts uses delegation to motivate employees?
Suggested answers to these questions are found in the Instructor's Manual.
